We ship all Iotty products via USPS, UPS, or DHL (international) with tracking on every order. You will receive tracking information for your order to the email you provide. Upon clicking the link in the email you receive from Iotty you will see your orders progress and a time window of when to expect the delivery. If the projected time or day does not fit your schedule you can reschedule the delivery on your carriers website to better fit your schedule.
Please be aware, large orders will require a signature upon delivery with the recipients name to ensure accuracy of the delivery. If there is no one available upon delivery to the shipping address provided, the item will be held by the carrier and delivery will be attempted each of the next two business days. You will receive an email from the carrier if this occurs.
Any order of 8 or more units will receive an order confirmation email from us to confirm your order, once you respond and confirm the order we will fulfill the shipment. If we do not hear from you we will hold your order for a few business days to provide you time to review before processing.
We take these steps to help protect our customers and ensure your order is handled and delivered to 100% accuracy. If you find something wrong, for example; an order was not delivered to you, you are missing parts of your order, or you never placed an order with Iotty please let us know at firstname.lastname@example.org as soon as possible. We will be happy to help you.